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About Us
Maxshow Limited is completely dedicated to your total satisfaction. If you have any suggestions or comments please email us using the link on the store page.

Our Contact details:


Maxshow Limited
The Forge, Narborough Wood Park
Desford Road
Enderby
Leicestershire
LE19 4XT

Phone: +44 (0)116 238 8255
Fax: +44 (0)116 238 7538
Email: sales@KUBIstore.com

VAT Registration Number: 886 174 580
Company Registration Number: 5923338

Sales Office Opening Hours
Monday: 09.30 -16.30
Tues - Thursday: 08.30 -16.30
Friday: 09.30 -14.30
Sat/Sun: Closed

KUBIstore.com is the a website and a trading name of Maxshow Limited, the official worldwide distributor for KUBI products and other brands.

All correspondence with us are confidential and contain privileged or copyright information. You must not present this information or any part of it to another party without gaining permission from the sender.

The contents, comments and views contained or expressed within any correspondence are those of the individual sender, and do not necessarily reflect those of Maxshow Ltd, its subsidiaries, affiliates or associates and are not intended to create legal relations with the recipient.

Maxshow Limited are the official distributor for a range of manufacturers and companies including KUBI products, Miflex 2, Omniswivel International, Thermalution, Best Divers & Premier Diving Equipment.

We do not take part on any of the internet discussion forums to openly discuss our products or any queries and requirements, but answer each of our customers on their specific queries, in line with their requirements and as relevant to the commercial arrangement between us and that specific person.

Making A Purchase
Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order.

We accept credit card payment. If you are shopping from Europe or anywhere else with a differnet currency, place your order and your credit card company will convert the transaction to US Dollars or your own currency.

We accept Visa and MasterCard and Debit cards. We do not charge for any item until it is ready to ship. Backordered items are not charged until they are shipped. You may send your credit card information via phone, fax, mail or over the Internet.

When confirmation of order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.

All Invoices raised and payments due are in £ GBP unless otherwise agreed and/or stated.

We confirm that by agreement with certain manufacturers, we are not able to supply certain products to specific countries, and where this is applicable details are on each relevant product page. If these products are ordered that are covered by any such agreement, then we may cancel this item from your order and refund any payment for such items. This would be confirmed to you via email, should this action be required.

We may display Euro price for information only and are based on standard rates maintained by ourselves and my not be current to conversion rates used.

This indiciative exchange rate may not reflect the current exchange rate you may be charged by your credit card company or bank.

If a payment is not made online via either of the secure payment processes provided, we ask that you DO NOT forward any credit card details via email or orther electronic format but fax us on +44 (0)116 238 7538 with these or phone us. This is to comply with PCI/DSS compliance requirements for card data protection, as we do not store any card data electronically. Any information provided will be destroyed once processed, again as required for security purposes. If you have any questions please ask us or email us at sales@KUBIstore.com.

Shipping And Handling
Shipping costs are calculated for mainland UK, but additional costs may apply for other areas. For all other orders we will use our discretion to calculate the best method of shipment. We always endeavor to use the most secure system available and rarely encounter any problems sending items world wide.

We currently use as standard DHL for all shipments.

For all international shipments plase be aware that we are not responsible for any import duty or tax charged within the country of delivery, and if you are unsure of this it should be checked before placing an order.

At present we are having difficulties in delivering to residential addresses in Russia, as advised by DHL. We would ask you to please check with us prior to ordering.

Delivery Schedule
Providing the item(s) you have ordered are in stock, we plan to deliver your goods right away. We always endeavor to send your order to you within 7 days. International orders are also generally received within 28 days.

Back Orders
This store is currently designed to accept credit card payments in full only. We cannot invoice or operate on a cash on delivery basis. If you had a requirement to pay by cheques, we would ask that you contact our sales office and once your cheques has cleared in our bank goods would be dispatched, and not before.

Tax Charges
For orders made from the UK or the European Union, 20% VAT.

This rate was changed as from 4th January 2011.

Credit Card Security
When the order is placed at our website, credit card numbers are encrypted using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site.

If a payment is not made online via either of the secure payment processes provided, we ask that you DO NOT forward any credit card details via email or orther electronic format but fax us on +44 (0)116 238 7538 with these or phone us. This is to comply with PCI/DSS compliance requirements for card data protection, as we do not store any card data electronically. Any information provided will be destroyed once processed, again as required for security purposes. If you have any questions please ask us or email us at sales@KUBIstore.com.

Guarantee
Our products are supported by the manufacturers warranty period, of 12 months from date of purchase, unless otherwise stated and we may request you contact certain manufacturers directly with any requests under warranty.

If you have a requirement to return any item under the guarantee, please do so in line with our returns procedure, and upon receipt we will review your items and respond as appropriate on an individual basis.

All products returned to us are sent to the relevant manufacturer, for their review and action, as they feel appropriate.

Disclaimer
The information provided on this website is done so in good faith and represents information provided to us by the manufacturer of the relevant products and we have made all efforts to ensure this information is correct, to the best of our knowledge.

Reaching Us
If you need to reach us, please email us using the link on the store page, alternatively, you can contact us on any of the following:
Phone: +44 (0)116 238 8255
Fax: +44 (0)116 238 7538
Email: sales@KUBIstore.com
Write to us at:

Maxshow Limited
The Forge, Narborough Wood Park
Desford Road
Enderby
Leicestershire
LE19 4XT
United Kingdom

Privacy Policy
Maxshow Ltd does not disclose buyers' information to third parties other than when order details are processed as part of the order fulfillment. In this case, the third party will not disclose any of the details to any other third party.

Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option. They are also used after you have logged on as part of that process. You can turn off cookies within your browser by going to 'Tools | Internet Options | Privacy' and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies. Data collected by this site is used to:
a. Take and fulfill customer orders
b. Administer and enhance the site and service
c. Only disclose information to third-parties for goods delivery purposes

Returns Policy
Returns Policy
We will give refunds in accordance with your legal rights, if your goods are found to be defective, as to quality, description or performance. In other cases we will consider an exchange or credit note, with each case discussed based on an individual basis.

Please note that customers are not entitled to a refund if they have simply changed their mind, if the product is returned as an un-wanted gift or the item has been damaged subsequent to purchase.

As with all returns, please contact us in writing advising the reason for the return, as well as returning the items to us by post, for review and consideration.

All returns must be sent to us complete with all the orignial individual product packaging.

All returns will only be actioned if accompanied by the original receipt/proof of purchase, from our store and if you have purchased the product from another store we would politely request you return the product to them for refund and/or replacement.

Your rights to return goods are protected under the EU Distance Selling Directive which can be found at http://www.hmso.gov.uk/si/si2000/20002334.htm

If your item is not in stock and we do not have a replacement of similar or equal type, we will back order for you and endevour to deliver to you within 28 days.. You will always be emailed with the option to cancel your order if you would rather not wait.

Our products are supported by each manufacturers warranty period of12 months, from date of purchase, unless otherwise stated and we may request you contact certain manufacturers directly with any requests under warranty.